Return Policy Page

What is Mohowa return policy?

Mohowa will process your refund according to the following refund types: 

1. Refunds from canceled orders- Refund is automatically triggered once cancelation has been successfully processed. 

2. Refunds from returns -Refund is processed after Mohowa has done the quality evaluation of the returned item.

Can I return an item in Mohowa?

For items shipped directly by sellers, return/refund requests will be evaluated by the seller. Return to Mohowa Warehouse - The return/refund request will be evaluated by Mohowa. For return requests, the buyer can hand over the return item (either through drop-off or pickup) right after submitting the request.

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
2. The product must include the original tags, user manual, warranty cards, freebies and accessories
3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
4. Some item not refund applicable must be notification in the product profile.
5. NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return. 

What happens if seller doesn't respond to refund request ( Return ) Mohowa?

If there is still no response after 5 working days, your Return Request will be auto approved, and you are required to drop off the item to be delivered to seller.

Are Mohowa returns free?

I. Is there a fee when returning an item? No, returning items is FREE of charge! Simply present your Return Tracking Number (generated after submitting your request or after you select a shipment method) at the return partner's branch and you'll be able to send back your item to us for free.

Does Mohowa refund shipping fee?

The shipping fee is refunded depending on the reason for the return or cancellation. In the following cases the shipping fee will be refunded: Seller cancels the order.

How can I track my Mohowa return?

Look for Orders and Reviews in the Taskbar and click Return Orders.

Track your Return Orders by going to Return to Mohowa Warehouse.

Select Return to Buyer/Seller/Mohowa to Warehouse to view status of return packages.

Filter the return items by Logistic status.

How long does it take for Mohowa to refund?

For example, if you used a credit card to purchase the item, Mohowa will take 3 – 5 working days for the refund to be processed to your card. Then, it would take another 5 – 15 working days for the bank to process the said refund and reflect it in your statement.

Mobile wallet 3-7 days 

Wallet: within 24 Hours ( instant for order cancelation)